Transition of Audi on demand to Kam Lung Motor Group

Dear sir or madam,

As a valued customer of Audi on demand and Audi Hong Kong (Volkswagen Group Hong Kong Limited), we wanted to share with you an important update. With effect from 15 April, 2020, Kam Lung Motor Group will become the sole operator for the Audi on demand business in Hong Kong.

In order to ensure a smooth transition and in view of the current situation regarding COVID-19, Audi on demand will be suspending all services with effect from Monday, 30 March, 2020. The suspension will be implemented until Sunday, 19 April, 2020 (inclusive). Audi on demand will continue to closely monitor the developing situation and adjust the measures as required.

Whilst the service suspension may cause inconvenience to Audi on demand members, please do understand that the measure has to be taken to ensure that Audi on demand maintains its premium service and customer experience after its transition to Kam Lung Motor Group. We are counting on your support during this period.

If you have any questions about this process, feel free to get in touch with us:
• Service Hotline: +852 2448 2768
• Email: customer.relations@kamlung.com

We would like to take this opportunity to thank you for your support. It has always been our privilege to serve you.

Best regards,
The Audi on demand team


關於Audi on demand業務轉移至錦龍汽車集團

尊貴的客戶:

我們十分感謝 閣下對Audi on demand及奧迪香港(大眾汽車集團香港有限公司)長久以來的支持,現特意來函告知有關經銷商變更之安排。由2020年4月15日起,錦龍汽車集團將成為Audi on demand香港區業務的獨家經銷商。

為確保業務順利過渡至新經銷商,並考慮到新型冠狀病毒當前的情況,Audi on demand 的服務將由2020年3月30日(星期一)起暫停,直至2020年4月19日(星期日)為止。我們將繼續密切留意事態發展,並適時採取相應措施。

在業務完成移交後,Audi on demand將繼續為客戶提供至臻的服務和體驗。有關安排如為 閣下帶來不便,敬請見諒。感謝 閣下在這段時期的體諒與支持。

如有任何查詢,請隨時與我們聯絡:
• 客戶服務熱線︰+852 2448 2768
• 電郵: customer.relations@kamlung.com

我們十分榮幸為 閣下服務,再次感謝您對Audi on demand的支持。

Audi on demand團隊
謹啟